Terms & Condition

1. ACCEPTANCE OF TERMS By signing this agreement, making payment, or utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. This constitutes a legally binding agreement between Socially Active and the Client.

2. SCOPE OF SERVICES We provide social media management, content creation, digital advertising, brand development, marketing consultation, analytics, and other services as mutually agreed in writing.

3. CLIENT RESPONSIBILITIES Client must provide timely access to accounts and platforms, supply accurate business information and brand assets, respond to feedback requests within 3-5 business days, and ensure all provided materials comply with applicable laws. Professional communication is required at all times.

4. PAYMENT TERMS Project-based: 50% upfront, 50% upon completion. Monthly retainers: Due on the 1st of each month. Invoices due within 7 days. Late payments incur 2% monthly fee. Services may be suspended if payment is 14+ days overdue. Upfront payments are non-refundable once work has commenced.

5. INTELLECTUAL PROPERTY Upon full payment, Client owns final deliverables. Agency retains rights to methodologies, templates, and portfolio use unless confidentiality is agreed.

6. CONFIDENTIALITY Both parties maintain confidentiality of business strategies, customer data, and financial information, except for publicly available or legally required information.

7. NO GUARANTEES While we use professional expertise and best practices, we cannot guarantee specific results including follower growth, engagement rates, sales conversions, revenue increases, or viral content. Marketing outcomes depend on factors beyond our control including market conditions, competition, and platform algorithm changes.

8. TERMINATION Client may terminate with 30 days notice and pays for completed work plus 50% early termination fee for retainers. Agency may terminate immediately for non-payment or breach of terms.

9. LIABILITY LIMITATION Agency's total liability shall not exceed the total amount paid by Client in the six months preceding any claim. We are not liable for indirect, incidental, or consequential damages including loss of profits, revenue, or data. Client indemnifies Agency against claims arising from Client-provided content or materials.

10. GENERAL PROVISIONS This agreement constitutes the entire agreement between parties. Modifications must be made in writing. If any provision is unenforceable, remaining provisions remain in effect. Agency is an independent contractor, not an employee or partner. All notices must be in writing.